Return & Refund Policy

Pickup Attempt Policy

We make a maximum of 2 attempts to pick up the item.

If the consignee is unavailable or cannot be contacted during pickup, the pickup request may be automatically cancelled.

If the item is not picked up during the second attempt, the pickup request will be marked as failed.

You may initiate a new return request if the item meets the return criteria and is within the specified return/exchange period.

Self-Ship Option

If the pickup request is automatically cancelled, you can still send the product using the Self-Ship Option.

This must be done within 7 days from the date of delivery.

Self Shipment Address

Exchange Process

If you request an exchange, the new item will be shipped only after we receive the returned product and it passes the quality check.

You can track the status of your return or exchange from the “My Orders” page.

Refund Process

1. Prepaid Orders

If you placed a prepaid order, the refund will be credited to the original payment source.

Once the product reaches our warehouse and passes the QC test, the refund will be processed within 24 hours.

The refund may take 5-7 working days to appear in your account.

2. Cash On Delivery Orders

If the order was placed using Cash On Delivery, you have two refund options:

• Wallet Refund – Refund as wallet points which can be used on your next purchase.
• Bank Transfer – Refund directly to your bank account after providing bank details.

Important Notes

• The account name should match the order name.
• Refund will be processed only after the product reaches our warehouse and passes the QC test.
• Refund will include only the value of the ordered items.
• Shipping charges for orders under ₹499 are ₹49 and are not refundable.
• Coupon benefits may be deducted if the order value reduces due to returns.
• COD charges of ₹49 are not refundable.
• After receiving the returned parcel, the refund will be processed within 7 days.

Policy Misuse

If a product fails the Quality Control Test or if the return policy is misused, the company may take the following actions:

• Block the customer account.
• No refund will be issued.
• Communication will be done only through email.
• QC failed products may be donated or recycled.
• Accounts detected from the same IP address may also be blocked.

Customer Support

If you have any questions regarding returns or refunds, please contact us:

Email: support@sumitrahandmade.in
Phone: <+91 9547838799>
Working Hours: Monday to Saturday, 10:30 AM – 5:30 PM